Return & Exchange Policy
We request that all customers record an opening or unboxing video upon delivery.
This helps us quickly resolve any concerns related to defective, damaged, or incorrect products.
Return Eligibility
- Return requests must be raised within 3 days of delivery
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The product should be:
- Unused and unwashed
- In its original condition with all tags intact
- Returned with original packaging and invoice
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The product must not have:
- Any stains, damage, or scratches
- Missing embellishments or alterations
Returns that do not meet the above conditions may not be accepted.
How to Initiate a Return
- Email us at info@qatha.in within 3 days of delivery
- Please include:
- Order Number
- Product details
- Reason for return
- Unboxing video (required for claims)
- Our team will get back to you within 24–48 hours to assist you
Return Process
- Kindly pack the product securely to avoid any damage in transit
- We will arrange a reverse pickup (where service is available)
- If reverse pickup is not available, you may self-ship the product and share the tracking details with us
Refund / Exchange
- Once we receive the product, it will go through a quality check
- After approval, a store credit (coupon) equivalent to the product value will be issued within 48 hours
- For self-shipped returns, an additional ₹99 will be added as shipping reimbursement
Store Credit Policy
- Valid for 1 year from the date of issue
- Can be used on orders equal to or higher than the coupon value
- Cannot be split, combined, or transferred
Important Notes
- Requests raised after 3 days of delivery may not be accepted
- Products that do not pass the quality check will be sent back
- The complete process may take 10–15 days
For any assistance, feel free to reach out to us at info@qatha.in